Return and Refund Policy
At Sweet Home, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help. Please read our return and refund policy carefully for details.
1. Eligibility for Returns
We accept returns under the following conditions:
- Timeframe: Items must be returned within 7 days of delivery.
- Condition: Items must be unused, in their original packaging, and in the same condition as when delivered.
- Proof of Purchase: A receipt or order confirmation must be provided.
Non-Returnable Items:
- Clearance or sale items.
- Custom-made furniture or décor items.
- Items damaged after delivery due to misuse or mishandling.
2. Return Process
- Contact Us: Initiate a return request by contacting us at 03436854292. Provide your order details and reason for the return.
- Approval: Once your return is approved, we will provide instructions for sending the item back to us.
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refunds
- Refund Method: Approved refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
- Partial Refunds: Items that show signs of use, missing parts, or damage (not caused by us) may be eligible for partial refunds at our discretion.
- Shipping Fees: Original shipping fees are non-refundable.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Notify us within 48 hours of delivery.
- Provide photos of the damage or incorrect item for verification.
- We will arrange for a replacement or refund at no additional cost.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, please contact us for assistance.
6. Contact Us
If you have any questions or need help with a return or refund, please contact us:
- Phone: 03436854292
- Address: Village Salho Nooryka, Tehsil Depalpur, District Okara, Pakistan.